Selecting an HVAC contractor is an important decision that shouldn’t be made without doing some research to be sure you’re making the right choice.

First, select a contractor who will ask you about your wants and needs and more important, listen to you. With that information, they should be able to present up to four options from which you can pick.

When they arrange your installation, is it when you want it done, or when they can squeeze you in? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.

HVAC system installation is not a DIY job and a successful installation requires a contractor that is skilled in a number of areas, from load calculation to piping and a bunch of steps in between. You could get the top-of-the-line system, but if it’s installed incorrectly you may not get ideal performance.

Here are a couple other questions to help you make the best choice while finding your HVAC contractor.

Are they NATE-certified?

NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have proven their knowledge in the HVAC industry by passing real-world and specialized tests created by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will give you peace of mind knowing your contractor has undergone in-depth professional training.

Have you seen references or referrals?

A professional HVAC company should be able to provide you with a list of recent customers that you can chat with and verify the quality of their company’s work. Chat with their list of references and ask about their project and if they’d recommend them to you.

There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to check out the consumer ratings of an HVAC contractor and you’ll have the ability to see any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be serious about their profession and will be able to offer referrals for previous work.

Another way is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are usually the most beneficial recommendations because they are coming from people you know. You’ll find out who to talk to and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely on positive word-of-mouth, so if someone you trust backs them it’s likely they’ll do good work for you too.

Do you know if they’re licensed and insured?

Not all states require licensure for heating and cooling contractors, but nearly all of them do. It’s easy to search online to determine if your state requires a license so you know whether or not to ask for one when getting quotes from a contractor. The reason a lot of states require licenses is simply to protect you from using a company that uses less than qualified workers.

If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably in your interest to look elsewhere to help avoid any potential issues.

When is the best time to ask these questions?

The best time to ask questions and pick an HVAC contractor is right now, before something happens to your system. Get your furnace inspected while it’s working normally and set up your yearly maintenance.

Your family’s health, comfort and safety is our business at Anderson Heating & A/C in Carson City. Our HVAC pros would be happy to answer any and all of your questions. Call us at 775-854-9700. We look forward to becoming your partner in keeping your system running safely and efficiently.